DETARUS SUPPORT SERVICES

As a customer-focused consultancy, we fully appreciate the needs of clinicians, nursing staff and management. This enables us to respond to client objectives, and provide considered support solutions, with a complete understanding of clinical and operational processes.

Support Services In Detail

Our comprehensive support services make us a one-stop resource for healthcare organizations and providers. Our full-range of services save you from the overhead costs related to maintaining your own support operations.

Contractual Support Agreements

Detarus offers various support agreements to best suit our customers requirements, including hardware, software and infrastructure support. Our basic support agreements include on-site visitations, email and telephone support and even remote control support for servers and individual workstations, Whatever the level of suport that is required, we're certain that we are able to meet our customers requirements, and excel them. That's because at Detarus we listen to our customers, and make sure that all of our support solutions are correctly tailored to meet their expectations, and ensure they deliver the required results, everytime.

Helpdesk Support Facilities

Detarus can offer all healthcare organisations their own First or Second Tier Helpdesk facility from our purpose built offices based in Essex. Our helpdesk facility boasts a team of qualified individuals who are able to service approximately sixty calls per hour, with a 98 percent success rate. All support calls are logged and tracked accordingly, with reports at the end of each week showing our customer vital, end-user statistics. Many organisations do not have the resources available to man their own helpdesk, especially when you consider the cost of staff recruitment, training and wages. Which is why we maintain this service for our customers 24 hours a day 7 days a week, 365 days of the year with skilled technical staff.

Resource Management

Outsourcing infrastructure,systems, or support management to Detarus removes the problem of recruitment, retention, and training of technical staff. We ensure that your IT infrastructure is maintained to the highest possible standards, as you would expect from your own internal IT department.

Why should we use a Detarus technical resource?

Enable your key IT staff to be fully utilised in more important activites such as project initiations, development or business analysis whilst your new resource from Detarus takes care of your daily tasks, such as first, second or third line support, workstation build/rollout, asset logging and tagging, etc. Your new resource can also cover for short term skills shortfalls during holiday periods and/or sickness, or the introduction of skills that are not cost effective to hold in house, or maybe your new resource could cover for long term staff absece such as paternity/maternity leave or critical illness, should the need arise.

What are the benefits of using a Detarus technical resource?

Detarus technical personnel receive regular product and personal development training to ensure that they are up to date on the latest technology, hardware manufacturer requirements, software and interpersonal skills. Your organisation will not incur the kind of costs usually associated with hiring from an agency. Your new resource can also be “branded” to your specification, removing any confusion that may occur when interacting with your user base, plus each technical resource has the benefit of having Detarus, a large, customer focused organisation behind them to assist your organisation in other area's , should the need arise.

24 x 7 Infrastructure Monitoring

Our own network management software is able to check your Network and Server status 24 hours a day 7 days a week and contact us at our helpdesk facility, where our helpdesk staff are able to proactively ensure that counter measures are actioned before a minor problem becomes a major issue.

This solution provides PEACE OF MIND to customers who have a requirement to maintain an always-on service to their users. This particular solution can be part of a contract support agreement, or used as an entirely seperate service.

Solutions

  • Infrastructure
  • Upgrades
  • Security
  • Data Migration
  • Data Backup/Storage
  • IT Consolidation
  • Asset Tagging and Logging
  • Hardware Procurement
  • Outsourcing
  • Training
  • Software Development

What can you expect from Detarus?

You will always receive a professional and courteous service with a personalized touch. We strongly believe in the importance of trust. Our customers can be comfortable knowing that they are dealing with a company whose values are based on a foundation of dependability, honesty, and integrity. Our goal is to maintain long-term relationships that will result in mutual benefits to our customers, our company, and our employees.

Please call our UK Sales Hotline on 0870 922 0614 for further details on any of our Services.